Building the Next Generation of Insurance Professionals

The world we operate in is changing rapidly, and so is our profession. From climate threats to cybercrime, regulatory expectations to reputational pressures, good insurance profession matters now more than ever before.

This webinar explores what it means to be an insurance professional in today’s shifting landscape in African markets. Anchored in ethics, trust, knowledge, and competency, it highlights the principles that will continue to define excellence into the future: integrity, lifelong learning, and a relentless focus on customer value.

With a focus on the evolving capabilities needed to thrive in a digital, risk-focused marketplace, discover how to move from a career pathway to a respected profession – and leave equipped to elevate standards, strengthen trust, and attract the next generation of talent.

Key Takeaways:

• Explore why insurance profession matters more than ever in today’s risk and regulatory environment.
• Understand the hallmarks of an insurance professional—ethics, trust, customer focus, and technical competence.
• Learn how to build and maintain professionalism through continuous development and best practices for African markets.
• Examine career pathways that attract and retain talent in insurance in Africa.
• Identify the future skills and knowledge insurance professionals need to stay relevant in a digital, client-centric market.
• Commit to shaping a trusted, resilient profession that delivers lasting value to clients and communities.

Speaker: Katrina Shanks – CEO of ANZIIF